Recruitment & Retention Coordinator Classification: Exempt Full-Time Reports to: Director of Advocate Services Email resume and cover letter to lmcgee@casasnr.org
Summary of Responsibility: The Recruitment & Retention Coordinator is responsible for recruiting and retaining volunteers to oversee cases, presenting information about CASA programming, events, and services to the public and other stakeholders, and developing and implementing recruitment and retention strategies for maintaining an effective volunteer workforce. The Recruitment & Retention Coordinator reports to the Director of Advocate Services of the agency and is responsible for recruitment of volunteers from the first point of interest to training completion. The focus is to make the community aware of CASA through a variety of outreach efforts and to be a consistent point of contact and source of communication connecting CASA and the greater community. The Recruitment & Retention Coordinator is responsible for developing key relationships and mobilizing volunteer recruitment efforts in targeted areas of growth, and coordinating with community leaders, faith-based institutions, private sector institutions and civic organizations. Ideal candidates must possess a demonstrated commitment to self-determination for achieving and exceeding goals. Qualifications: • 3+ years of related work experience. High school diploma or GED required; college degree preferred • Success as a dynamic and energetic presenter with ability to genuinely convey the organization’s mission and create a clear, significant connection between mission fulfillment and volunteer service. • Knowledge of effective recruitment strategies and willingness to learn and apply new skills • Ability to present information persuasively, effectively and convincingly to small and large groups of diverse audiences • Excellent verbal and written communication skills • Ability to work in a goal-oriented environment as a team player. • Knowledge of social media marketing and engagement strategies preferred, basic computer and internet skills required • High degree of professionalism • Ability to interact in a positive and energetic manner with the public • Flexible schedule to represent CASA at evening or weekend events, as needed • Must have reliable transportation to travel throughout a large service area Responsibilities: • Responsible for developing, coordinating, and facilitating public awareness events and speaking engagements in Orange, Hardin, Jasper, Newton, Tyler and Sabine counties • Plan and execute events that recognize volunteers • Meet recruitment goals on a consistent basis • Assist with identifying and cultivating relationships with potential volunteers • Produce, order, and distribute approved solicitation and advertising materials • Execute a follow-up strategy to all inquiries and volunteer leads, which includes phone, face-toface, and written communication opportunities • Maintain recruitment notes and records, update and share weekly recruitment pipeline and progress reports with DAS, board members and program staff • Communicate frequently with Director of Advocate Services to ensure good articulation of volunteer candidates to enrollment in training courses • Develop community relationships that result in strong support sources • Work closely with DAS & ED to develop and maintain a strong online and social media presence • Represent CASA at public events and venues • Attend staff meetings and communicate with program staff to stay informed regarding program developments and services • Utilize computer software applications and digital tools to create and distribute media that advances CASA recognition • Manage recruitment and retention programs and initiatives. • Analyze and evaluate effectiveness and impact of recruitment efforts. • Perform other program functions as needed and as directed by DAS and ED • The Recruitment & Retention Coordinator will be assigned no more than four open cases, concurrently. Additional Duties: • Attend national, regional, and state conferences and meetings when appropriate • Complete pre-service volunteer training within 60 days of hire • Complete Volunteer Recruitment and Retention training within 30 days of hire • Participate in ongoing continuing education opportunities relevant to this position • Assist in planning, implementation and promotion of fund-raising activities • Assist with planning and organizing advocate recruitment/retention activities